Scanner Tips & Tricks
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Scanner Tips & Tricks
Get the most from your S3 Scanner with our collection of helpful tips and tricks, including troubleshooting advice, tutorial videos, and advice on protecting your Scanner from the elements.
- Protecting your S3 Scanner
- Scanner Bluetooth troubleshooting guide
- Performing a re-scan
- Selecting your language and region
- S3 Scanner Tutorial Videos
Protecting your S3 Scanner
Leaving the S3 Scanner in a car on a hot sunny day or cold night can affect its performance or damage the device. The optimal scanning temperature is 20°C to 25°C. If the S3 Scanner has been stored at a temperature different than the operating conditions, sufficient time must be given for the Scanner to acclimatise to the operating environment before setup calibration. 30 minutes are needed to adjust to the scanning environment before plugging the S3 Scanner into a power outlet or attempting to calibrate the device.
Please view the best practices poster from our website.
Scanner Bluetooth troubleshooting guide
- Do not shut off your S3 device while the S3 Scanner app is still running.
- Don’t press the Bluetooth button on the back of the device once you have connected. This will reset the Bluetooth connection and can sometimes cause signal interruptions.
If you cannot establish a Bluetooth connection:
- Press the Bluetooth button on the back of the S3 Scanner until it is blinking.
- Exit the S3 Scanner app as normal.
- Reload the S3 Scanner app. Check the status tab to see if your S3 device has successfully reconnected to the iPad.
- If the two devices do not connect, then exit the S3 Scanner app and tap the “Settings” icon.
- In “Settings”, change the Bluetooth switch to “OFF”. Wait for 2-3 seconds. Then set the Bluetooth switch back to “ON”.
- Load the S3 Scanner app again and see if the connection is successfully re-established.
- If this process does not work, follow the power refresh steps below.
If after completing the troubleshooting steps your Bluetooth connection is still not working check how many other devices are linked to your iPads Bluetooth. If there are several devices linked, that could affect the connection between the iPad and Scanner.
Performing a re-scan – Did you know:
This button allows for immediate re-scanning, auto-populating the name and email, and for saving their profile information. The re-scan will not be available if the Scan Card number has not been linked to an ADR or if there was a re-scan performed that month. The re-scan button becomes active on the first day of every calendar month.
To perform a valid re-scan, which generates a re-scan bonus of €7.5 (or equivalent in your local currency), this is what you need to keep in mind:
1. Always be online when performing a re-scan (have an active internet connection) – when online, your Scanner communicates with the Nu Skin servers and you can avoid cases of your Scan Card being used for a re-scan on a different Scanner or the customer being unable to benefit from the free re-scan.
2. Preferably use the re-scan button from within your app. If this button is active (blue) than you can be 100% sure that your customer can benefit from the free re-scan:
To avoid any misuse of the Scan Cards and any complication please:
1. Never keep the small part of the plastic Scan Cards for yourself. Always give the whole plastic card to your customer – those are key rings for your customers. Their purpose is to be visible on the customers keys constantly reminding them about the Scanner and supplementation
2. Schedule the next re-scan date for your customer on time. Always be prepared when you meet your customer.
Selecting your language and region
To select your language and reason, follow these steps:
1. When the download is complete, go to Operator > Settings > Language and choose your languages then click on DONE and click on QUIT.
2. When the language is set up, go to Operator > Settings > Market and choose EMEA then click on DONE and click on QUIT.
Why is it important?
Selecting the EMEA market (region) is important, because all the regions are unique, and you can obtain market-specific information (about products or Scanner related terms and conditions) only if you choose the region in which you are registered. It is also important because if you do not opt for the EMEA region after the installation, during scanning or in the email after the Initial Scan you will find terms and conditions, which are not available in our region or valid in our market.
Selecting the correct language is also important because this is the only way to ensure that your clients receive their first email in their mother tongue after the Initial Scan. If you do not change the current setup, emails will be sent in English.
